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Project Manager – Custom Residential Construction
Reports To: Production / Build Division Leader
Department: Production
Systems Used: Buildertrend (Operations), Adaptive (Financial Management)

Regular Hours: 7:30 am - 4:30 pm

Salary Range: $80k- $100k, depending on experience and completed projects

Position Summary

The Project Manager (PM) is the single point of ownership for custom residential construction projects from production handoff through closeout.

The PM is fully accountable for:

•  Budget performance and margin protection

•  Schedule execution

•  Client experience

•  Change order management

•  Subcontractor coordination

•   Financial accuracy between Buildertrend and Adaptive

This is a high-accountability role responsible for delivering projects on time, on budget, and at or above projected gross margin.

Core Responsibilities

 1. Job Ownership & Accountability

•  Assume full responsibility for assigned projects

•  Protect original projected gross margin

•  Ensure job data accuracy in Buildertrend and Adaptive

•  Escalate material risks to Division Leader early

•  Maintain clean, organized documentation

The PM is the final decision-maker for the job within company thresholds.

2. Schedule Management (Buildertrend)

•  Build and lock baseline project schedule

•  Maintain accurate schedule throughout construction

•  Review and approve 2-week lookahead (provided by Superintendent)

•  Identify schedule risks proactively

•  Communicate material schedule changes to clients within 48 hours

• Attend keymilestone walkthroughs:

  • Pre-drywall
  • Cabinet stage
  • Pre-final

3. Budget & Financial Management (Adaptive)

•  Review and confirm final budget at production start

•  Ensure cost codes align between Buildertrend and Adaptive

•  Review cost-to-date weekly

•  Update forecast regularly

•  Identify budget variances early (5% or company threshold)

•  Create recovery plans when variances occur

•  Maintain accurate contract value

PM is final approver of invoices.

4. Invoice & Cost Control

• Approve invoices only after

  • Field verification by Superintendent

  • Scope confirmation

  • Budget review

• Ensure all invoices are entered into Adaptive

• Maintain accurate forecast at completion

• Collect lien waivers as required

No invoice is approved without verification.

5. Change Order Management

•  Identify and document all changes in Buildertrend

•  Obtain pricing from subcontractors

•  Define scope clearly and professionally

•  Document schedule impact

•  Obtain client signature before work begins

•  Update Adaptive within 48 hours of signed CO

•  Track and minimize CO aging

No signed CO = no work performed.

6. Client Communication

•  Serve as primary point of contact for client

•  Send weekly progress update every Friday

• Communicate selection deadlines clearly

•  Avoid verbal scope commitments

•  Document all communication in Buildertrend

7. Subcontractor Management

•  Award and manage subcontractor scopes

•  Confirm scope alignment with budget

•  Ensure subcontractor performance meets schedule and quality standards

•  Address trade performance issues early

8. Quality Oversight

•  Support Superintendent in enforcing QC standards

•  Attend milestone inspections

•  Ensure QC checkpoints are documented with photos

•  Prevent trade stacking and quality shortcuts

9. Closeout Management

•  Oversee internal and client punch process

•  Ensure all COs are reconciled

•  Confirm final invoices entered

•  Verify final margin

•  Ensure turnover package is complete

• Transition job into warranty phase properly

Performance Metrics (KPIs)

Project Managers are evaluated on:

•  Gross margin protection

•  Schedule adherence

•  Budget accuracy

•  Change order cycle time

•  Client satisfaction

•  Forecast accuracy

•  System compliance (Buildertrend + Adaptive accuracy)

Required Qualifications

•  5+ years residential construction experience (custom preferred)

•  Proven experience managing budgets and schedules

•  Experience with construction management software (Buildertrend or similar)

•  Strong financial awareness and cost control mindset

•  Excellent communication skills

•  Strong organizational discipline

Key Competencies

•  Financial discipline

•  Ownership mentality

•  Proactive problem-solving

•  Clear communication

•  Detail orientation

•  Leadership under pressure

•  Process adherence

Authority Limits

The PM may:

•  Approve invoices within job budget

•  Approve schedule adjustments within project control

•  Execute change orders within company threshold

The PM must escalate:

•  Margin impacts exceeding company threshold

•  Major structural scope changes

•  Schedule extensions exceeding defined limits

•  Legal or dispute issues

Success Profile

A successful PM in this role:

•  Protects margin aggressively

•  Maintains clean job data

•  Prevents surprises

•  Communicates early and clearly

•  Runs disciplined weekly reviews

•  Keeps Buildertrend and Adaptive aligned

•  Owns problems instead of deflecting them

Position Overview
The Service Technician plays a key role in maintaining the high standards of craftsmanship,
performance, and customer experience expected in luxury residential homes. This position is
responsible for performing repairs, routine maintenance, and quality inspections across a variety of
home systems. The ideal candidate is detail-oriented, technically skilled, and able to deliver exceptional
service in a fast-paced environment.

Compensation: $22 - $28/hr, depending on experience

Key Responsibilities

• Perform service repairs, warranty work, and preventative maintenance on residential luxury homes.
• Diagnose and troubleshoot basic electrical, plumbing, HVAC, and construction-related issues.
• Conduct inspections to ensure systems and craftsmanship meet high-quality expectations.
• Document all work performed clearly and accurately within internal systems.
• Communicate with homeowners, subcontractors, and team members in a professional and
customer-focused manner.
• Work efficiently within established schedules and follow company processes and procedures.
• Collaborate with the Service Team Lead to prioritize tasks and identify areas requiring additional
attention.
• Maintain a clean, safe, and organized work environment on all job sites.

Required Skills & Qualifications

• Basic knowledge of electrical, plumbing, and HVAC systems.
• Experience with preventative maintenance and general home system troubleshooting.
• Strong attention to detail with the ability to work in a fast-paced environment.
• General knowledge of residential construction and building components.
• Effective communication and customer-service skills.
• Ability to follow schedules, processes, and documentation protocols.
• Valid driver’s license and reliable transportation.

Preferred Qualifications
• Experience in home inspection or residential service work.
• Familiarity with warranty processes and subcontractor coordination.

Reports To
Service Team Lead

Work Environment
This role routinely interfaces with homeowners, subcontractors, and internal team members and may require travel between job sites. Work may include indoor and outdoor environments with exposure to typical construction and maintenance conditions.